Client Specialist

Job Description:

Displays and provides a unique and enjoyable customer service experience. Registers purchases on designated cash register, serves customers polite, fair, friendly, and prompt checkout service.

Roles and Duties:

• Welcomes and supports customers and patients by offering assistance with products and services, addressing any concerns or questions to ensure a pleasant customer engagement.
• Leads by example in modeling and sharing effective customer service techniques with all team members to deliver a unique and enjoyable customer service experience, covering interpersonal behaviors such as greetings, maintaining eye contact, showing courtesy, and following Walgreens' service traits like proactive assistance, identifying customer needs, and servicing until customer needs are fulfilled.
• - Delivers friendly, quick, and efficient service to customers.
• Offering advice to customers on suitable purchase options and proposing related or upgraded items.
• Documents customer transactions on the given cash register, handles cash exchanges, and distributes change as required. Handles voids, returns, rain checks, refunds, and exchanges as needed.
• Ensures counters and shelves are clean and properly organized, conducts inventory checks, and maintains detailed records. Tags and prices products in accordance with the store manager's instructions or guidance from the shift leader.
• Administers strategies to identify and minimize profit loss by adhering to asset protection processes.
• Ensures that all requirements outlined in state and local legislation for regulated products, such as alcohol and tobacco, are met.
• Manages the setup and upkeep of displays, which includes promotional, seasonal, super structures, and sale items. Performs resets and modifications as needed.
• Aids in the separation of food items by differentiating between raw and pre-cooked items and arranging them according to company protocols, including the placement of frozen meats on lower shelves.
• Has a strong command of store systems and equipment.
• Provides customer care in the photo department, which includes digital passport photo assistance, poster printing using a creative machine, and recommending promotional photo items.
• Takes on the task of overseeing web pickups, monitoring orders within Picture Care Plus, putting together orders by picking items, and delivering orders to customers upon their store visit.
• Ensures the store's exterior and interior are well-maintained to uphold a neat and organized appearance.
• Adheres to all company policies and guidelines; sustains respectful associations with colleagues.
• Accomplishes special projects and other designated duties.

Training:

• Participates in training initiatives and fulfills PPLs requested by the Manager or specified by corporate directives.

Qualifications:

• Fluency in English, which includes reading, writing, and verbal communication, is necessary
• The position entails a need for availability during weekends and evenings, requiring a flexible schedule
• A retail environment background of six months is required.
• It is ideal for candidates to possess previous work experience at Walgreens.
• Aim to be adept in English reading, writing, and speaking abilities, but not in Puerto Rico
• The job necessitates a commitment to working a flexible schedule that includes weekends and evenings.
• We are willing to assess the suitability of candidates with arrest and conviction records for employment opportunities.

EEO Statement:

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.