Customer Support Representative

Job Description:

Showcases and administers a distinguishable and pleasurable customer service encounter. Logs sales via designated cash register, dispenses consumers respectful, honest, amicable, and speedy checkout support.

Roles and Duties:

• Interacts with customers and patients by welcoming them warmly and providing guidance on products and services to create a positive customer service encounter. Handles and resolves customer queries for a satisfactory experience.
• Exhibits and disseminates effective customer service strategies to all team members in order to deliver a standout and pleasing customer service encounter, including social skills such as greetings, eye-to-eye contact, respectful behavior, and Walgreens service characteristics such as proactive assistance, recognizing customer requirements, and providing service until customers are content.
• - Ensures customers receive service that is respectful, genial, speedy, and productive.
• Guiding clients on preferred merchandise options and advising on potential trade-in or supplementary products.
• Logs customer purchases using the designated cash register, handles cash transactions, and dispenses change as needed. Manages voids, returns, rain checks, refunds, and exchanges as required.
• Maintains the tidiness and attractive arrangement of counters and shelves, manages inventory, and keeps accurate records. Receives and tags merchandise as needed, following the store manager's directions or information from the shift leader.
• Implements measures to uphold company asset protection guidelines aimed at limiting profit erosion.
• Ensures that compliance with state and local statutes governing products like alcoholic beverages and tobacco is maintained.
• Creates and manages displays, covering promotional, seasonal, elaborate structures, and merchandise on sale. Implements resets and alterations based on given directives.
• Provides assistance in categorizing food items to ensure that raw and pre-cooked foods are segregated and placed according to specified regulations, like storing frozen meats on lower shelves.
• Possesses operational understanding of store systems and equipment.
• Assists customers with photo-related needs like digital passport photo processing, poster printing using a creative machine, and recommending promotional photo merchandise.
• Takes charge of web order pickup duties, supervising orders within Picture Care Plus, assembling orders by selecting items, and handing orders to customers when they reach the store.
• Aids in maintaining the store's appearance through exterior and interior upkeep tasks.
• Ensures adherence to all company policies and rules; nurtures professional rapport with fellow workers.
• Performs distinctive projects and any other delegated responsibilities.

Training:

• Attends and successfully completes training sessions and PPLs as required by the Manager or designated by the corporate office.

Qualifications:

• Capability in English reading, writing, and oral expression is required
• The job demands a readiness to work during evenings and weekends, necessitating flexibility in scheduling
• Prioritizing applicants with six months or more of retail experience.
• Candidates with a history of working at Walgreens are preferred for the position.
• Opt for being fluent in English reading, writing, and speaking, other than in Puerto Rico
• The job mandates a readiness to work varying schedules, which may include evenings and weekends.
• Applicants' arrest and conviction histories will not automatically disqualify them from employment consideration.

EEO Statement:

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.